Privacy Policy

📖 Introduction

Welcome to Elite Stock. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our store management system and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the application.

📊 Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

Personal Information

• Name and contact details (email address, phone number)
• Pharmacy name and business information
• Login credentials (username, encrypted password)
• IBAN and banking information for payment processing

Pharmacy Data

• Medicine inventory and stock information
• Sales transactions and reports
• Barcode scanning data
• Price and product information

Technical Information

• IP address and device information
• Browser type and version
• Usage patterns and access logs
• Error logs for troubleshooting

🎯 How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our pharmacy management services
• Authentication: To verify your identity and manage your account
• Communication: To send important notifications, updates, and support messages
• Analytics: To analyze usage patterns and improve user experience
• Reporting: To generate sales reports and business analytics
• Integration: To facilitate integration with delivery platforms like Talabat
• Security: To detect, prevent, and address technical issues and security threats

🔒 Data Security

The security of your data is important to us. We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure password hashing and storage
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Isolated tenant databases for multi-pharmacy environments
• Regular automated backups

📅 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet business requirements

Transaction records and sales data may be retained for up to 7 years for accounting and legal compliance purposes. Upon account termination, we will delete or anonymize your personal data within 90 days, unless retention is required by law.

⚖️ Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Export: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal data

To exercise these rights, please contact us using the information provided at the end of this policy.

🍪 Cookies & Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze usage patterns to improve our services
• Ensure security and prevent fraud

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

🔗 Third-Party Services

Our service may integrate with or contain links to third-party services, including:

• Delivery platforms (e.g., Talabat) for order fulfillment
• Email service providers for notifications
• Cloud hosting providers for data storage

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

👶 Children's Privacy

Our service is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us.

📝 Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

📧 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: